Online Assistant

TN United Kingdom; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer as an Online Assistant, where you'll ensure online customers receive their orders accurately and on time. You'll work in a fast-paced environment, collaborating with a team while also handling tasks independently. We value our colleagues and offer competitive benefits, including discounts and training opportunities, to support your growth and well-being.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaver age.
• Comfortable with early morning starts and physical work.

Responsibilities

• Picking and selecting products for online orders.
• Dealing with customer queries and processing orders.
• Supporting customers and providing recommendations.

Skills

Customer Service

Attention to Detail

Flexibility

Problem Solving

Education

Right to Work in the UK

Job description

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• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset to plan your route around the store, including what you need to select and managing your time to complete each shop.
• Working behind the scenes by dealing with customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers.
• Always prepared to serve customers effectively, supporting with questions, and proactively offering help.
• Building strong knowledge about our products, services, and promotions to provide helpful recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and energetic environment, often independently but also as part of a team.
• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Willing to work flexibly and to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology; able to move shopping containers up to 15KG.
• Possesses great attention to detail, maintaining a clean and clutter-free store, and creating the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we match between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that vacancies may close quickly, so we encourage early applications.

Working in our stores:

Our stores are fast-paced, community-focused environments where food is our passion. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered.

• You must be above the school-leaver age in your country.
• If shifts are before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.

An inclusive place to work and shop:

We are committed to being a truly inclusive retailer, where every colleague can reach their potential and every customer feels welcome. We offer support for families, carers, and provide resources for understanding and supporting roles. Our colleague networks promote diversity and inclusion.

We offer development opportunities, mentorship, training, and career pathways to help colleagues grow. We celebrate diversity through initiatives and events. For more about our inclusivity efforts, please visit our site.

If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.