Customer Advisor - Health and Safety

Alcumus; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Support Officer to enhance compliance for a safer working environment. This role involves assisting the Audit Services team with customer accreditation documentation and providing exceptional technical support. You'll engage with clients to ensure they meet health and safety standards while receiving comprehensive training to support your growth. With a hybrid working policy and a commitment to diversity, this position offers a collaborative atmosphere where your contributions can make a significant impact.

Benefits

Enhanced Parental Leave

Generous Annual Leave

Healthcare Plan

Annual Giving Day

Cycle-to-Work Scheme

Pension Scheme with Employer Contributions

Life Assurance (3x Salary)

Rewards Program with Discounts and Cashback

LinkedIn Learning for Upskilling

Qualifications

• Experience in customer service and administration is essential.
• Attention to detail and confidence in communication are key.

Responsibilities

• Complete pre-audit checks on customer information.
• Provide feedback and support to customers for audit success.
• Offer health and safety advice with full training provided.

Skills

Customer Service

Administrative Experience

Attention to Detail

Health and Safety Knowledge

Job description

Department: Operations

Location: Cardiff, UK

Compensation: £24,800 / year

Description

Creating Safer Workplaces for Everyone.

We aim to build a better working world by establishing a global network of responsible buyers and suppliers. Alcumus SafeContractor simplifies compliance for over 50,000 organizations worldwide, helping them protect their people, operations, and the planet. We support our network of clients, suppliers, and contractors by ensuring compliance with key standards, including health and safety, sustainability, and ethical practices.

As a Customer Service Support Officer (internally known as Technical Support Officer) at Alcumus, you will assist the Audit Services team in conducting desktop assessments of customer accreditation documentation and provide technical support via phone and email to ensure a first-class customer experience.

You will work with our SafeContractor product, which offers UKAS-accredited contractor accreditation services, ensuring contractors meet health and safety, equal opportunities, diversity, and environmental management standards—all in one plan.

Full onboarding and training will be provided, along with support to obtain health and safety-specific qualifications required for this role.

This role is based in our Cardiff office and requires working from the office three days a week.

Daily Responsibilities

• Complete pre-audit checks on customer information to verify minimum standards before full audit.
• Review customer information to ensure all required data is collected.
• Provide feedback to customers and gather missing information for pre-audit checks.
• Support customers in areas needing improvement to pass the audit and achieve accreditation.
• Offer health and safety advice and guidance to customers (full training provided).

Success Factors

Key skills include customer service, administrative experience, and attention to detail. You will liaise with customers, verify documentation, and apply quality standards consistently. Confidence in handling inquiries via phone and email, along with good written English, is essential. Being a team player and working collaboratively towards shared goals is also important. Some interest or experience in health and safety or compliance is beneficial but not required.

Benefits

Alcumus offers a hybrid working policy, with three days in the office. We support our team with various perks, including:

• Enhanced parental leave
• Generous annual leave
• Healthcare plan
• Annual Giving Day
• Cycle-to-work scheme
• Pension scheme with employer contributions
• Life assurance (3x salary)
• Rewards program with discounts and cashback
• LinkedIn Learning for upskilling

Application Process

If you’re interested but don’t meet all criteria, we consider transferable skills and potential for growth. Our goal is to support your development to succeed in this role.

We are committed to diversity and inclusion and welcome applications from all backgrounds. We will respond within 15 working days and the interview process includes an initial call, a Microsoft Teams interview, and possibly an in-person interview with stakeholders. Please inform us if you require any adjustments during the process.