Customer Sales Advisor

FirstGroup Internal; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Sales Advisors to deliver exceptional service and make a real impact. In this dynamic role, you'll sell a wide range of tickets and services while exceeding customer expectations. With a focus on growth and development, you'll work in a supportive environment that values your contributions. Join a team that empowers you to shine and enjoy the opportunity to thrive in a fast-paced setting. If you're passionate about customer service and ready to take the next step in your career, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills and a proactive attitude are essential.
• Attention to detail and good numerical ability are required.

Responsibilities

• Deliver top-tier customer service and sell tickets efficiently.
• Maintain ticket machines and complete accountancy tasks.

Skills

Customer Service Skills

Proactive Attitude

Attention to Detail

Numerical Ability

Teamwork

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

Key Responsibilities

1. Deliver top-tier customer service.
2. Sell tickets and services professionally and efficiently.
3. Maintain ticket machines and complete accountancy tasks.

What You Need

1. Strong customer service skills.
2. A proactive attitude and confidence in decision-making.
3. Attention to detail and good numerical ability.
4. Ability to work independently and as part of a team.

Why Join Us

1. Work in a supportive and dynamic environment where customer satisfaction is at the heart of everything we do.
2. Enjoy opportunities for growth and development while utilizing your problem-solving and people skills.
3. Become a key part of a team that values your contribution and empowers you to shine.

Working Hours

The working schedule consists of 35 hours per week, including weekends and bank holidays. Shifts run from Monday to Friday between 06:30 and 13:30, on Saturdays between 06:30 and 15:10, and on Sundays between 09:10 and 17:10.

What to Expect

1. Shortlisted candidates will be invited for a competency-based interview.
2. Full training will be provided, including a 2-week training programme in Swindon.

Contact Information

For further information, please contact Jordan Welsby, Station Manager at [e-mail].

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail].

Our Commitment to Inclusion

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity | Health Assured – Neurodiversity

Join Us

Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career!