Customer Service Executive

Michael Page Legal; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A prestigious Legal Business in Leeds is seeking an experienced Customer Service Executive to manage early-stage transactions and ensure smooth communication between clients and the legal team. This permanent role offers a competitive salary, excellent training, and structured career progression opportunities in a supportive team environment.

Benefits

Comprehensive benefits package

Excellent training and support

Structured career progression opportunities

No shift patterns or weekend work

Supportive team environment

Qualifications

• Previous customer service experience, ideally within a regulated environment.
• Exceptional customer service skills and a passion for delivering excellent client experiences.
• Ability to work in a busy environment, meeting targets and deadlines.

Responsibilities

• Manage a caseload of sale and purchase transactions.
• Chase documentation from clients and third parties.
• Handle various queries via phone and email.

Skills

Customer Service

Attention to Detail

Organizational Skills

Team Player

Job description

Client Details

We are seeking an experienced Customer Service Executive, ideally with experience working within a regulated environment, to join a prestigious Legal Business in Leeds on a permanent basis.

Description

As a Customer Service Executive, you will manage a caseload of sale and purchase transactions in their early stages, ensuring cases are passed to the legal team promptly with all necessary information.

Your responsibilities will include chasing documentation from clients and third parties, handling various queries via phone and email, and providing the highest level of service and support.

You will work closely with estate agents, solicitors, and mortgage lenders to stay updated on progress, confirm details, and gather required information.

Profile

• Previous customer service experience, ideally within a regulated environment (sector flexibility considered)
• Exceptional customer service skills and a passion for delivering excellent client experiences
• Ability to work in a busy environment, meeting targets and deadlines
• Good attention to detail and organizational skills
• Excellent team player

Job Offer

• Salary of £23,810+
• Reputable Law Firm in central Leeds
• Excellent training and support
• Structured career progression opportunities
• Comprehensive benefits package
• No shift patterns or weekend work
• Hybrid working arrangements
• Supportive team environment
• Immediate interview available