Configuration Management Infrastructure Analyst

NatWest Group; City of Edinburgh; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading financial institution as a Configuration Management Infrastructure Analyst. You'll play a vital role in maintaining the integrity of the Configuration Management Database (CMDB) and supporting change demands. This position offers a unique opportunity to enhance your skills in a dynamic environment while collaborating with various teams to ensure compliance and improve service delivery.

Qualifications

• Experience working within a Configuration Management or SACM team.
• Extensive experience working on the ServiceNow platform.
• Experience driving solutions from inception to implementation.

Responsibilities

• Support the operational health of the Configuration Management Database (CMDB).
• Contribute to the planning and execution of work within the platform.
• Build relationships with platform, domain, and cross-domain stakeholders.

Skills

Communication

Collaboration

Stakeholder Management

Education

ITIL V3 Foundation

Tools

ServiceNow

Job description

Join us as a Configuration Management Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the Configuration Management Database (CMDB) and process, covering all aspects of service, risk, cost, and people
• You’ll be supporting the CMDB, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development

What you'll do

As a Configuration Management Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that CMDB's integrity is maintained, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the architecture, services, and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. An ITIL V3 Foundation or higher certificate is required

We’ll also look to you to demonstrate:

• Experience working within a Configuration Management (CfM) or Service Asset & Configuration Management (SACM) team
• Extensive experience working on the ServiceNow platform
• Experience driving solutions from inception to implementation
• Experience working within a large enterprise organisation
• Good collaboration and stakeholder management skills