Admin Assistant

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

A tech company in Newcastle upon Tyne is seeking an Admin Assistant to manage supplier accounts, handle correspondence, and support the Customer Operations team. This full-time role offers a salary of £26,200 and a range of benefits including holiday options and personal development funding.

Benefits

25 days holiday plus bank holidays

Access to employee discounts

Up to £1500 for personal development courses

Paid volunteering days

Private health benefits

Travel discounts

Cycle to Work scheme

Enhanced pension contributions after 3 years

Free mortgage advice

Vibrant social calendar

Qualifications

• Inquisitive with a keen eye for detail.
• Excellent time management and multitasking skills.

Responsibilities

• Open and close accounts with suppliers, ensuring accurate meter readings.
• Handle inbound calls from suppliers and monitor email correspondence.
• Ensure accurate data entry and update relevant spreadsheets.

Skills

Time Management

Problem Solving

Communication

Attention to Detail

Job description

Admin Assistant £26,200 per annum | Full time, Permanent

About Us

We are a tech company that bundles household bills into one fixed monthly payment. Our service simplifies finances, reduces time on the phone with suppliers, and minimizes admin tasks. We pride ourselves on creating a welcoming and collaborative work environment, with an office located near some great pubs.

Responsibilities

1. Open and close accounts with suppliers for tenancy start and end dates, ensuring accurate meter readings for billing.
2. Handle inbound calls from suppliers and monitor email correspondence.
3. Process incoming post, ensure bills are paid, and correctly allocated to packages.
4. Audit packages to verify correct setup of utility services and identify additional information needs.
5. Manage incoming tickets from initiation to resolution.
6. Ensure accurate data entry and update relevant spreadsheets, tickets, and packages.
7. Complete workload efficiently within team SLAs and KPIs.
8. Collaborate with the Customer Support team to address customer queries promptly.
9. Produce daily productivity reports.
10. Assist in developing and improving processes within the Customer Operations team.
11. Work closely with suppliers to enhance relations and communication.
12. This role will primarily focus on our Broadband team.

Candidate Profile

• Inquisitive with a keen eye for detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.
• Confident communicator with various stakeholders.
• Open to sharing new ideas and feedback.
• Flexible and adaptable to changing priorities.
• Supportive team player willing to assist others.

What We Offer

A salary of £26,200 with annual increases, 25 days holiday plus bank holidays (with options to buy or sell days), access to employee discounts, and up to £1500 for personal development courses.

Paid volunteering days, private health benefits, travel discounts, Cycle to Work scheme, enhanced pension contributions after 3 years, free mortgage advice, and a vibrant social calendar including sports, charity events, and community activities.