Admin Assistant (Part Time)

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 26,000 - 31,000; Part time

Job summary

A tech company in Newcastle upon Tyne is seeking a Part-Time Admin Assistant to manage supplier accounts, handle communications, and support the Customer Operations team. The role offers a salary of £26,200 with annual increases and various employee benefits.

Benefits

25 days holiday plus bank holidays

Access to employee discounts

Up to £1500 for personal development courses

Paid volunteering day for charities

Access to health benefits

Cycle to Work scheme

Enhanced pension contributions after 3 years

Free mortgage advice

Social activities including sports and charity events

Qualifications

• Inquisitive with a keen eye for detail.
• Strong problem-solving abilities.
• Confident communicator with stakeholders.

Responsibilities

• Opening and closing accounts with suppliers.
• Answering inbound calls and monitoring email inboxes.
• Producing daily productivity reports.

Skills

Time Management

Problem Solving

Communication

Attention to Detail

Adaptability

Job description

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Admin Assistant (Part Time), Newcastle upon Tyne

Client: One Utility Bill

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 84ddfc99d68d

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone gets involved to make things work, the team makes you feel welcome from day one, and the office is near some great pubs.

What you’ll be doing

• Opening and closing accounts with suppliers for tenancy start and end dates & ensuring accurate meter readings for billing.
• Answering inbound calls from suppliers and monitoring email inboxes.
• Processing incoming post and ensuring all bills are paid and correctly allocated.
• Auditing utility packages to ensure correct setup and identifying any additional information needed.
• Managing incoming tickets through to resolution.
• Updating relevant spreadsheets, tickets, and packages accurately.
• Completing tasks efficiently within team SLAs and KPIs.
• Collaborating with Customer Support to address customer queries promptly.
• Producing daily productivity reports.
• Contributing to process development and improvements in the Customer Operations team.
• Enhancing supplier relations and communication.
• This role is mainly based within our Broadband team.

A little bit about you

• Inquisitive with a keen eye for detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.
• Confident communicator with stakeholders.
• Open to sharing new ideas.
• Flexible and adaptable.
• Supportive team player.

What you’ll get from us

• A salary of £26,200 with annual increases.
• 25 days holiday plus bank holidays; options to buy or sell days.
• Access to employee discounts via Magpie.
• Up to £1500 for personal development courses.
• Paid volunteering day for charities.
• Access to health benefits including private GP and counselling through Simply Health.
• Travel benefits with Nexus and Go North East.
• Cycle to Work scheme.
• Enhanced pension contributions after 3 years.
• Free mortgage advice from Charles Cameron & Associates.
• Social activities including sports and charity events.

This is a part-time role working Tuesday, Wednesday, and Thursday.