Customer Success Coordinator

Domino Sweden; Bar Hill; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Customer Operations Team. This role offers a unique opportunity to support Area Account Managers and enhance customer experiences from inquiry to post-installation. You will play a crucial part in fostering a customer success-focused culture while collaborating with colleagues to deliver exceptional service. With a competitive salary and generous benefits, this role promises a rewarding career path in a company that values innovation and sustainability. If you have a passion for customer service and a desire to learn, this could be the perfect opportunity for you.

Benefits

25 days of holiday

Discretionary bonus scheme

Life insurance

Medical insurance

Health cash plan

Dental insurance

Travel insurance

Cycle to work scheme

Pension plan with 8% employer contributions

Green car scheme

Qualifications

• Desire to learn and grow within a customer-focused culture.
• Proven experience in prioritising a busy workload.

Responsibilities

• Support Area Account Managers in the customer lifecycle.
• Ensure successful delivery and use of products and services.

Skills

Customer service experience

Outstanding customer service skills

Commercial mindset

Sales support experience

CRM or ERP software experience

Project Management experience

Data Management experience

Excellent communication skills

Organisational skills

Prioritisation skills

Tools

Oracle

Salesforce

Job description

About The Role

Working for the UK Sales and Service Channel and part of the wider UK Marketing team, this is a role within the Customer Operations Team for a 12-month fixed-term contract. The position supports Area Account Managers in the customer lifecycle. Proactively helps customers from enquiry to post-installation to ensure successful delivery, use of our products and services to deliver desired customer outcomes. Demonstrate expertise and listening skills to collaborate with colleagues and customers to provide excellent onboarding and service, externally and internally. Support the growth of customer lifetime profitability, take responsibility, and show ambition to contribute to a customer success-focused culture.

About You

We are looking for a candidate who has:

• An enquiring mind with a desire to learn.
• Customer service and success experience.
• Outstanding customer service skills.
• Commercial mindset.
• An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g., Oracle, Salesforce).
• Project Management and/or Data Management experience.
• Excellent written and verbal communication skills.
• Strong organisational skills with an eye for detail.
• Proven experience of prioritising a busy workload.
• A growth mindset and willingness to embrace change.

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

What You Can Expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute.
• Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.