Inbound Customer Service Advisor

TN United Kingdom; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking an Inbound Customer Service Advisor in Gateshead. This permanent role involves supporting students with their loan applications and providing essential assistance. The position offers a competitive salary, comprehensive training, and opportunities for career progression within a supportive environment.

Benefits

Paid virtual classroom training

Career progression opportunities

Employee Assistance Programme

Eye care vouchers

Various discounts through partner offers

Qualifications

• ID verification required (Passport or Birth Certificate).
• Must pass probity checks (DBS, Credit Check).
• UK work rights necessary.

Responsibilities

• Handle inbound calls supporting students with loan applications.
• Assist with payments, eligibility, and funding.

Skills

Relationship Building

Communication

Job description

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Inbound Customer Service Advisor, Gateshead

Client: The Launch Group

Location: Gateshead, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 732e0fcca926

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. Teleperformance is recognized as one of the top workplaces in the UK. We are seeking Customer Service Specialists for our Student Loans campaign, where you will handle inbound calls supporting students with loan applications, payments, eligibility, and funding, making a difference in students' academic futures.

Job Overview

• Start Date: Ongoing, pending background checks
• Contract: Permanent, 40 hours/week
• Hours: 8am-7pm, Monday to Friday, no weekends
• Salary: £12.21 from 1st April 2025

Requirements

• ID: Passport or Birth Certificate, National Insurance Number, and Address Proof (dated within last 3 months)
• Acceptable documents vary by location; see links below
• Probity checks: DBS, Credit Check (outstanding CCJs and Bankruptcy considered; payment plans accepted)
• Employment depends on passing checks and UK work rights

What we offer

• Paid virtual classroom training and 2-week nesting phase
• Support from experienced team members
• Opportunities for career progression
• Social events and perks
• Employee Assistance Programme, mental health support, online resources
• Eye care vouchers, incentives, and prizes
• Various discounts and perks through partner offers