Inbound Customer Service Advisor

The Launch Group; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Specialist, supporting students with their loan applications. This permanent role offers a full-time schedule with no weekend work, comprehensive training, and various employee perks. Make a difference in students' academic futures while enjoying a supportive work environment.

Benefits

Paid virtual classroom training

Opportunities for internal progression

Social events with free food and drinks

Employee Assistance Programme

Eye Care Vouchers

Discounts on various services and products

Qualifications

• Passport or Birth Certificate, National Insurance Number, proof of address.
• Pass background checks including DBS and Credit Check.

Responsibilities

• Receive inbound calls to assist students with loan applications.
• Support students and families with payments and eligibility.

Skills

Relationship Building

Customer Support

Job description

Job description

Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students in making a loan application for university. You will assist students and family members with payments, eligibility, funding, and related queries about their loan applications. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!

Job Overview

Start Date: Ongoing (exact start date to be confirmed after full background checks).

Contract: Permanent, 40 hours per week.

Hours: 8am to 7pm, Monday to Friday. No weekend work.

Salary: £12.21 from 1st April 2025.

Requirements: Passport or Birth Certificate, National Insurance Number, and proof of address (dated within the last 3 months). Acceptable documents vary by location and can be found via provided links. Disclosure and Barring Service (DBS), Credit Check, and other background checks are required, with costs covered by the employer. Employment depends on passing these checks and having the right to work in the UK.

What we offer:

• Paid virtual classroom training and 2 weeks in our "Nesting" virtual space to take your first live calls with full support from experienced team members.
• Opportunities to showcase your skills and progress internally.
• Social events such as winter and summer parties with free food and drinks.
• Employee Assistance Programme offering confidential counselling, remote GP consultations, online mental health support, and self-help resources.
• Eye Care Vouchers and target-driven incentives and prizes.
• Perks at Work with discounts on supermarkets, dining, entertainment, electronics, travel, and more, including online fitness classes.