Case Administrator (Band 2)

TN United Kingdom; Kidlington; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Case Administrator in a supportive environment dedicated to enhancing outcomes for individuals on probation. This role involves managing sensitive information, maintaining accurate records, and ensuring effective communication between various stakeholders. You will play a crucial part in the Probation Service, helping to reduce reoffending through efficient administrative processes. Join a forward-thinking organization that values diversity and supports veterans and individuals with disabilities, offering a chance to make a real difference in the community.

Qualifications

• Experience in administrative roles, preferably within public services.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Maintain accurate records of people on probation and victim information.
• Ensure effective administration of referrals and relationships with external agencies.
• Prepare and maintain case records and management information.

Skills

Administrative Support

Record Keeping

Communication Skills

Health and Safety Compliance

Job description

I have an exciting opportunity for a Case Administrator role paying £12.21 per hour, based in Kidlington. The initial contract length is until June 2025.

Summary

The job holder will provide administrative support within the Probation Service, ensuring that staff and people on probation are supported through efficient processes. They will maintain administration systems within specified timescales to promote the achievement of team and divisional objectives. The post holder must adhere to all policies regarding the sensitive and confidential nature of the information handled in this position.

Responsibilities, Activities & Duties

1. Responsible for setting up and maintaining accurate records of people on probation and victim information on relevant approved databases.
2. Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies to enhance positive outcomes, manage risk, and reduce reoffending.
3. Prepare, maintain, and collate case records, files, and management information according to standards.
4. Receive and distribute information and communications appropriately (telephone, paper, email).
5. Provide cover for an effective reception and telephone enquiry service.
6. Act as a single point of contact within the unit for a specialist area as required.
7. Deal fairly and effectively with people on probation, including those in crisis or displaying aggressive behavior, seeking appropriate support as needed.
8. Attend meetings, organize agendas, take notes/minutes, and distribute action points.
9. Ensure all activities comply with Health and Safety policies, undertaking equipment tests as required.

Working Hours

8:00 am to 4:00 pm

If this role interests you, please apply online.

Additional Information

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet all essential criteria.

As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, Brook Street offers guaranteed interviews to eligible candidates through the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the role's criteria, please register your interest via the Brook Street website. We are committed to engaging with you.

In cases of high volumes of eligible military candidates, we will interview the best candidates from this group.