Team Leader

Card Factory; Stranraer; On-site; GBP 22,000 - 28,000; Full time

Job summary

Card Factory is seeking a Team Leader to join its dynamic team, focusing on customer service and operational excellence. This role supports the Store Manager, ensuring that high standards are upheld while developing a customer-centric team culture. The ideal candidate will demonstrate leadership and a commercial mindset, contributing to the success of the store.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Retail management apprenticeships

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customer life moments.
• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and service excellence daily.

Skills

Leadership

Customer Service

Teamwork

Commercial Awareness

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around exceptional customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and service excellence daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan with a vision to become a true Omni-channel retailer. This involves significant investment in our colleagues and creating opportunities to join a fast-paced environment and be part of our exciting journey.

We offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Retail management apprenticeships with local providers and access to a virtual internal learning network
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support