Senior Implementation Engineer (SaaS)

Bottomline; Reading; On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Senior Implementation Engineer to enhance its SaaS platform. In this role, you'll lead customer onboarding initiatives, ensuring a seamless experience while utilizing your expertise in API technologies and automation. Your contributions will help shape the future of customer implementations, making a significant impact on the company's growth and client satisfaction. Join a dynamic team that values collaboration and creativity, and be part of a mission to transform business payments and cash management. This is an exciting opportunity to work in a fast-paced environment where your skills will be recognized and rewarded.

Qualifications

• Experience with API technologies and automation tools.
• Comfortable writing documentation and working in technical environments.

Responsibilities

• Oversee onboarding of new customers onto the SaaS platform.
• Collaborate with product teams to improve onboarding processes.
• Document and maintain customer implementations for future reference.

Skills

API Technologies

Automation Passion

Documentation Skills

Technical Environment Engagement

Team Collaboration

Education

Formal Training in Computer Science or IT

Tools

GitOps

Puppet

MS-SQL

PostgreSQL

CI/CD Tools

GitLab

Jenkins

ArgoCD

Flux

Terraform

Docker

Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Role

We are looking for a Senior Implementation Engineer to innovate, win and grow with us on our new SaaS Platform!

As Senior Implementation Engineer, you will join the FM (Financial Messaging) SaaS Customer Operations team and will notably oversee the onboarding of new customers onto our platform. You will use your experience in managing customer technical implementations projects to improve and automate our onboarding process. Priority and focus of the Senior Implementation Engineer are related to customer onboarding activities for an efficient, smooth and fast customer onboarding process in order to meet customers' objectives.

How you'll Contribute:

• Implement configuration control checks to ensure projects adhere to guidelines and consistency between production-related environments is maintained.
• Automate control checks for faster feedback loops to program managers.
• Control configuration after solution upgrades to ensure non-regression.
• Collaborate with our product team during the design to ensure ease of onboarding.
• Provide continuous feedback to our product team on possible improvements.
• Setup additional processes for customer lifecycle events, such as configuration changes and offboarding.
• Ability to translate business requirements into technical requirements.
• Create and maintain tools and processes related to the point above.
• Work hand-in-hand with program managers and act as the main technical point of contact for the implementation of customer projects on all related production environments.
• Ensure all customer requirements are met within deadlines.
• Coordinate/delegate and manage internal tasks with the associated internal departments (infrastructure, network, CAB, etc.).
• Document and maintain the customers' implementations for further references and updates.
• Participate in the full automation of all implementations across all production-related environments; be part of the stakeholders to shape the future implementation tools.
• Setup and maintain automatic monitoring & alerting along with the dedicated customers' implementations.

What will make you successful:

• Formal training in Computer Science or IT.
• Experience working with API technologies.
• Comfortable with writing documentation.
• A strong desire to work in a technical environment.
• Ability to work with teams in different geographical regions.
• Comfortable working with new ideas and refining them into business deliverables.

Technical skills

Hard requirements:

• Passion for automation, and knowledge of state-of-the-art tools and methodology.
• GitOps and Puppet knowledge.
• Database knowledge (e.g. MS-SQL, PostgreSQL).
• Configuration management tools.
• Experienced building new Puppet manifests to deploy new applications using classes and modules.
• CI/CD tools in production environment.
• Experienced building GitLab or Jenkins pipelines and ArgoCD or Flux.
• Intermediate scripting languages (Bash, Golang, PowerShell, Python, Ruby).
• Working with APIs.

Soft requirements:

• Kubernetes experience.
• Infrastructure as code experience (e.g. Terraform).
• Elastic experience.
• IAM knowledge.
• Windows server administration.
• Docker experience.
• Knowledge in IP Networking.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.