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To take principal responsibility for the management and operation of the client’s customer networks. To provide network design, consultancy, and operational support to all areas of the business.
Key Responsibilities:
- Day-to-day operations management of network-related incidents and service requests.
- Resolution or escalation of incidents and service requests within Service Level Agreements (SLA).
- Management of network change communications and procedures within the change control framework.
- Monitor and report on network health using management tools including Solarwinds Network Performance Manager.
- Perform daily network health checks, identify, and rectify potential issues promptly.
- Install and commission network infrastructure platforms including switches, routers, firewalls, and load balancers.
- Provide expertise in the development, design, and deployment of Wi-Fi and mobile (3G/4G) communications solutions for enterprise and customer engineering projects.
- Administer network protocols and technologies including MPLS, BGP, OSPF, IPSEC, PVST, LCP.
- Create and maintain accurate, clear, and comprehensive network documentation.
- Assist in recommending new network equipment to meet project requirements.
- Collaborate with other business areas to provide solutions and support for projects and variation orders.
- Take responsibility for customer project deliverables.
- Mentor and assist the development of less experienced team members.
- Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support.
- Perform other duties as negotiated to meet organizational needs.
- Ensure application availability, performance, scalability, and security using traffic management, delivery, acceleration techniques, WAN optimization, caching, and QoS methods.
Qualifications and Experience:
- Current Cisco Certified Network Professional qualification or equivalent.
- Full driving license and own car for travel to data centers and sites.
- Foundation in ITIL.
- University degree in a numerate subject (Computer Science, Mathematics, or Engineering).
Skills and Experience:
- Proven experience in designing, installing, commissioning, and supporting large, complex multi-site voice and data LAN/WAN networks based on Cisco products.
- In-depth knowledge of network infrastructure design, routing, switching, advanced IP addressing, and dynamic routing protocols.
- Experience with MPLS, secure routing solutions, unified communications, load balancing, traffic management, QoS, wireless, and mobile communications.
- Experience supporting remote access and legacy dial-up technologies.
- Understanding of secure network concepts, including access control, next-generation firewalls, intrusion prevention, encryption (IPSEC, SSL, PKI), security event management, and proxies.
- Excellent troubleshooting and problem diagnosis skills.
- Experience with FCOE solutions, Storage Area Networks, and Data Centre Management principles.
Essential and Desirable Skills:
- Cisco Branch and Edge Routers.
- Cisco Data Centre, SAN fabric, and Campus LAN Switches, including Nexus 5-7K.
- Cisco adaptive security and IDP appliances.
- F5 load balancers.
- Web application or next-generation firewalls (Barracuda, Palo Alto, or similar).
- Networking technologies such as Ethernet, MPLS, DSL, leased lines, ISDN.
- Network services including DHCP, Dynamic DNS/BIND, SNMPv3, ACS, RADIUS/TACACS+.
- Fibre deployment standards (DWDM).
- Network management tools like Cisco-Works LMS, Solarwinds Orion, NetFlow, probes, packet sniffers, and cable analyzers.