Helpdesk Operator

TN United Kingdom; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Helpdesk Operator to provide exceptional customer service and support. In this role, you will be the first point of contact for inquiries, ensuring a professional and courteous experience for all callers and visitors. Your responsibilities will include managing communication systems, maintaining accurate records, and participating in emergency procedures when necessary. This permanent position offers a dynamic work environment where you can develop your skills and contribute to a diverse and inclusive workplace. Join a team dedicated to enhancing user experience and delivering high standards of service.

Qualifications

• Experience in customer service roles with strong communication skills.
• Ability to handle sensitive situations with professionalism.

Responsibilities

• Answer incoming calls and assist visitors with queries.
• Maintain effective operation of internal communication systems.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Radio Paging Systems

Internal Communication Systems

Job description

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As Helpdesk Operator, you will provide an efficient and responsive service, maintaining a courteous and professional approach at all times whilst on Trust premises.

In this role, you will undertake necessary duties to ensure the maintenance of an efficient and effective service. All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures.

The post holder may be exposed to some sensitive circumstances.

The Role

1. Answer incoming calls and face-to-face queries where required, promptly and in a polite manner, assisting callers and visitors in identifying the correct department/number and connecting calls or directing visitors accordingly. Completing appropriate records as required.
2. Operate both internal and external bleep and radio paging systems, including the programming of new pagers, issuing bleep batteries and testing of bleeps as may be requested.
3. Undertake any duties deemed necessary in order to promote the effective and efficient operation of the department, e.g., maintenance of contact details, bleep numbers, on-call details, issue and recovery of ID cards, keys, etc.
4. Participate where required in the production of ad hoc reports.
5. Participate in the regular maintenance of systems and ensure all calls/tasks are completed in line with company and Trust policies and procedures, e.g., back-ups.
6. Ensure all calls/tasks are distributed effectively to the appropriate person and/or department.
7. Implement the appropriate procedures in the event of major incidents, such as bomb threats, fires, cardiac arrests, and other emergencies, in accordance with Trust and Company protocols.
8. Maintain confidentiality, privacy, and dignity at all times in accordance with the Data Protection Act and relevant policies.

About You

1. Use all mechanical and electrical equipment correctly and safely, following proper methods of work and training.
2. Maintain a neat and tidy appearance, complying with Company & Trust uniform and hygiene standards.
3. Participate in team meetings, training, performance reviews, and investigations as required.
4. Identify personal development and training needs and attend agreed training programs.

The Company

ISS is a global leader in workplace and facility management, committed to making the world work better by connecting people and places. We understand the user experience and strive to deliver high standards through intelligent solutions and dedicated people.

We are committed to corporate responsibility and fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities, believing that diversity enhances our creativity, productivity, and workplace happiness.

To learn more about our work, click here -

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Job Details

• Position: Helpdesk Operator
• Contract: Healthcare
• Location: Orpington, Kent BR6 8ND
• Hours of work: 32.5
• Working Pattern: 5 days over 7
• Contract Type: Permanent
• Salary: £11.44