Erasmus+ Programme Operations Lead (Hybrid, London)

Uniglobaltechnologies; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

The British Council in London is recruiting an E+ Programme Support Manager on a two-year fixed-term contract with extension potential. The role focuses on developing and improving operational processes to support delivering a major international education and mobility programme.

You will work closely with Programme Delivery, Quality Assurance, Digital, Finance and Compliance teams to ensure consistent, efficient and high-quality programme operations, contributing to the UK Erasmus+ delivery

Qualifications

• Experience leading operational or programme support activities within a complex organisation.
• Experience designing or improving operational processes and documentation.
• Strong stakeholder management across multiple business functions.
• Experience managing competing priorities and delivering against deadlines.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead development, implementation and continuous improvement of programme support processes and operational frameworks.
• Develop and maintain standard operating procedures, guidance and delivery documentation.
• Ensure consistent operational delivery across multiple programme teams.
• Identify opportunities to improve operational efficiency and customer experience.
• Analyse operational performance and recommend process improvements.
• Support the implementation of new systems, tools and ways of working.
• Build collaborative relationships across Programme Delivery, Digital, Finance, Quality Assurance and Compliance teams.
• Provide operational advice and support to internal stakeholders.
• Act as an escalation point for complex operational queries.
• Coach and support colleagues in adopting new operational processes.
• Promote a culture of continuous improvement and operational excellence.

Skills

Operational leadership

Process design

Stakeholder management

Prioritisation

Analytical thinking

Communication skills

Job description

The British Council in London is recruiting an E+ Programme Support Manager on a two-year fixed-term contract with extension potential. The role focuses on developing and improving operational processes to support delivering a major international education and mobility programme.

You will work closely with Programme Delivery, Quality Assurance, Digital, Finance and Compliance teams to ensure consistent, efficient and high-quality programme operations, contributing to the UK Erasmus+ delivery