E-commerce Lead: Build & Scale the D2C Channel

MacGregor Black; Greater London; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

MacGregor Black is partnering with an ambitious founder-led health and wellness business to establish and grow its direct-to-consumer channel. You will own the e-commerce function, optimise the customer journey, and build scalable processes across trading, stock management and fulfilment.

You will work directly with the founder to identify commercial opportunities, drive online performance and implement robust reporting and governance to ensure sustainable growth.

Formación

• Experience in e-commerce, direct-to-consumer trading, digital commerce or online retail.
• A track record of improving online performance and delivering commercial growth.
• Strong analytical skills, with the ability to translate performance data into actionable insights.
• Understanding of website optimisation, digital merchandising and customer experience.
• Experience overseeing operational processes, including inventory, order management and fulfilment.
• A hands-on, entrepreneurial approach, with the ability to balance strategic thinking and practical execution.

Responsabilidades

• Take ownership of the e-commerce channel, driving online revenue growth and performance against commercial objectives.
• Monitor and analyse key metrics, including conversion rates, average order value, revenue and customer behaviour.
• Identify opportunities to improve website performance, increase conversion and maximise commercial returns.
• Manage day-to-day online trading, ensuring product content, pricing, promotions and availability are accurate.
• Oversee the online customer journey, from product discovery through to checkout and post-purchase experience.
• Work with technology providers and external partners to maintain website performance and resolve operational issues.
• Oversee stock visibility, order management and fulfilment processes, ensuring a reliable customer experience.
• Establish effective reporting, processes and ways of working to support the growth of the online business.
• Collaborate with the founder and wider marketing stakeholders to align e-commerce activity with broader commercial objectives.
• Identify opportunities to improve customer acquisition, retention and engagement through relevant digital initiatives.

Conocimientos

E-commerce

Digital analytics

Operational excellence

Stakeholder collaboration

Descripción del empleo

MacGregor Black is partnering with an ambitious founder-led health and wellness business to establish and grow its direct-to-consumer channel. You will own the e-commerce function, optimise the customer journey, and build scalable processes across trading, stock management and fulfilment.

You will work directly with the founder to identify commercial opportunities, drive online performance and implement robust reporting and governance to ensure sustainable growth.