E-Commerce_Key_Account_Manager

0901 Ideal Standard (UK) Ltd (England); Hull and East Yorkshire; Vor Ort; GBP 45.000 - 70.000; Vollzeit

Zusammenfassung

Villeroy & Boch Group, a global leader in premium dining & lifestyle, seeks an eCommerce leader in the UK. You will drive smart premium growth, optimize campaigns, and manage key accounts across B2B/B2C channels with a strong analytics focus.

Role requires fluent German and English, 3–5 years in e-commerce or performance marketing, and a track record in cross-brand collaboration to maximize conversion and revenue.

Qualifikationen

• University degree in business/marketing or equivalent eCommerce track record.
• 3-5 years in e-commerce management, performance marketing or data-driven KAM.
• Experience managing key eCommerce accounts with B2B/B2C partnerships and budgets.
• Strong knowledge of online channels (SEO, SEA, Social, Affiliate, Email) and integration.
• Analytical skills to interpret data (GA4, BI) and present insights to stakeholders.
• Experience with analytics and optimization tools (Sistrix, Similarweb) and agile PM.

Aufgaben

• Expand smart premium market share by identifying new pure player potentials and innovative business models.
• Cross-Brand Performance Marketing & Data Analysis: define, execute and measure campaigns with KPIs.
• Enhanced Content & CX Management: oversee content and UX/UI optimization for Villeroy & Boch and Ideal Standard.
• Strategic Process & Tool Integration: evaluate and implement advanced e-commerce tech, including AI optimization.

Kenntnisse

E-commerce Mgmt

Performance Marketing

KAM (Data-driven)

German & English

Ausbildung

University Degree in Business Admin (Marketing/E-Commerce)

Tools

Google Analytics 4

BI tools

Sistrix

Similarweb

Jobbeschreibung

Shape & Create - And make it happen! The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate

Key Responsibilities

• Ideal Standard (Smart Premium): Expand smart premium market share by identifying new pure player potentials and innovative business models. Optimize sales volumes and CLTV through data-driven KAM, leveraging efficient processes and digital tools for broader reach.
• Cross-Brand Performance Marketing & Data Analysis: Concept, execute, and measure cooperative online marketing campaigns. Define and monitor KPIs (ROI, conversion rates, market share) across both brands, ensuring data-backed optimization for sustainable growth.
• Enhanced Content & CX Management: Oversee high-quality content creation (A+ Content, brand worlds) and UX/UI optimization for both V&B and IS. Analyze customer journeys to minimize friction, maximize brand conversion, and elevate satisfaction across all platforms.
• Strategic Process & Tool Integration: Evaluate and implement advanced e-commerce technologies, including AI optimization and web analytics. Collaborate extensively with internal teams (Sales, Marketing, Product Management) to embed e-commerce effectively into local strategies.

Role Impact

• Direct impact on market share and profitable growth across diverse brand segments.

Education & Skills

• University Degree in Business Admin (Marketing/E-Commerce) or comparable academic qualification or track record in eCommerce business.
• Minimum 3-5 years experience in e-commerce management, performance marketing, or data-driven Key Account Management.
• Proven expertise in managing key e-commerce accounts and strategic partnerships in B2B/B2C, including negotiation of commercial terms and marketing budgets.
• In-depth knowledge of online marketing channels (SEO, SEA, Social Media, Affiliate, Email) and their strategic integration.
• Strong analytical capabilities to interpret complex data (Google Analytics 4, BI tools), derive precise recommendations, and communicate insights clearly to senior stakeholders.
• Practical experience with web analytics and e-commerce optimization tools (e.g., Sistrix, Similarweb), with an agile project management mindset.
• Fluent in German and English (written and spoken).

Think outside the box with us! #shapeandcreate

Welcome to the global job portal of the Villeroy & Boch Group! The Villeroy & Boch Group is one of the global leaders in premium dining & lifestyle, as well as bathroom and wellness products. Founded in 1748 and headquartered in Mettlach, Germany, the company stands for innovation, design and quality. With its two main brands Villeroy & Boch and Ideal Standard, the Group has about 12.000 employees and is present in around 140 countries worldwide.