E-commerce & Customer Experience Specialist (Part-Time)

Emprise Group Ltd.; Chesterfield; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Staff discounts across our brands

Company events

Support for major sporting events

Job summary

Emprise Group Ltd. is seeking an proactive E-commerce & Customer Service Executive to join our team. The role combines customer service, e-commerce administration, order management and fulfilment across multiple brands.

You will liaise with customers, suppliers and internal teams to ensure orders are processed accurately, shipped on time and supported post-purchase. A varied, fast-paced role with growth opportunities.

Qualifications

• Excellent customer service skills with a proactive approach.
• Highly organised with strong attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficient with Excel and Microsoft Office.
• Experience using Shopify or similar e-commerce platforms.
• Experience using Freshdesk or similar support software.
• Background in e-commerce, retail, or order fulfilment.
• Familiar with courier and shipping systems.

Responsibilities

• Deliver excellent customer service via email, phone and platforms.
• Manage returns, replacements, exchanges and refunds.
• Administer multiple Shopify stores and stock updates.
• Create shipping labels and dispatch documents.
• Coordinate with internal teams and suppliers for on-time fulfilment.
• Perform quality checks on stock and deliveries.
• Handle print-on-demand orders with external partners.
• Monitor orders from purchase to delivery and resolve issues.
• Support sales and operations at live events when required.
• Maintain accurate records across systems.

Skills

Customer service

Organisation

Multitasking

Communication

Excel

Shopify

Freshdesk

E-commerce

Order fulfilment

Courier systems

Team player

Independent worker

Tools

Freshdesk

Shopify

Job description

Emprise Group Ltd. is seeking an proactive E-commerce & Customer Service Executive to join our team. The role combines customer service, e-commerce administration, order management and fulfilment across multiple brands.

You will liaise with customers, suppliers and internal teams to ensure orders are processed accurately, shipped on time and supported post-purchase. A varied, fast-paced role with growth opportunities.