E-commerce Assistant

hireful; Swanland; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Industry-leading technology

Company pension scheme

24 days holiday plus bank holidays

Life insurance x 3 salary

Tailored career path

Manufacturer training

Staff discount on showroom items

Free on-site parking

Employee discount

Health & wellbeing programme

Referral programme

Job summary

hireful is seeking an enthusiastic E-commerce Assistant to join the team and support our online store growth. You will coordinate product listings, ensure accurate information, and manage customer inquiries across email, phone, and chat.

The role offers training, variety, and progression opportunities within a dynamic eCommerce environment. Ideal candidates will have an interest in eCommerce, strong MS Office skills, and a proactive approach to ownership of projects.

Qualifications

• An interest in and initial understanding of eCommerce.
• Good understanding MS Office systems (Outlook, Excel, Word, PowerPoint).
• Detail orientated to ensure accuracies in product information.
• Good level of verbal and written communication skills, including good grammar.
• A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.
• Ability to take ownership of projects independently and as part of the wider team.

Responsibilities

• Create and coordinate product listings on our website via Shopify (descriptions and visuals).
• Ensure accurate technical information on product listings.
• Basic use of design tools (Canva, Photoshop).
• Organise merchandise for eCommerce, including clothing and toys, and research new products.
• Handle website order fulfilment with internal departments and suppliers.
• Assist with ad hoc online store tasks, including merchandising and promotions.
• Respond to inbound customer enquiries via email, phone, and live chat.
• Coordinate returns/exchanges and claims on orders via website and marketplaces.

Skills

eCommerce

MS Office

Detail oriented

Communication skills

Project ownership

Ag equipment learn

Tools

Wordpress

Shopify

ERP systems

Job description

As a business we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna and many more.

This is an exciting role for a candidate who is looking to start their career in a e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in co-ordinating of our eCommerce business working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job co-ordinating projects across a number of areas.

Essential Duties

• Creating and co-ordinating product listings within our website via Shopify (including product descriptions and visual content)
• Ensuring correct technical information is accurate on product listings.
• Basic use of design tools (such as Canva & Photoshop).
• Organise our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range).
• Responsibility of website order fulfilment by liaising with the internal departments and suppliers.
• Support with ad hoc tasks related to the online store, including merchandising and promotions.
• Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.
• Co-ordinate all returns/ exchanges and claims on orders via our website and marketplace channels e.g. eBay.

Essential

Skills & Qualifications:

• An interest in and an initial understanding of eCommerce.
• Good understanding MS Office systems (Outlook, Excel, Word, Powerpoint).
• Detail orientated to ensure accuracies in product information.
• Good level of verbal and written communication skills, including good grammar, to produce accurate and compelling product descriptions.
• A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.
• The ability to take ownership of projects independently and as part of the wider team.

Desirable

• Any experience or awareness of using different types of Agricultural, Turf and Ground Care equipment would be beneficial.
• Experience with website content management systems (Wordpress, Shopify or similar) would be beneficial.
• Knowledge or previous experience of stock management ERP systems.
• Previous experience in a supply chain, marketing or customer service led role would be advantageous.

Benefits

• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Employee discount
• Health & wellbeing programme
• Referral programme

Hours of work: 08:00-17:00 Monday to Friday. 40 hours per week