E-Commerce Assistant

Ripon Farm Services Ltd; Swanland; On-site; GBP 20,000 - 28,000; Full time

Job summary

Ripon Farm Services Ltd in Swanland is seeking an enthusiastic E-Commerce Assistant to support our growing online store, coordinating product listings, stock and customer enquiries.

You will work with the eCommerce Specialist, create and update Shopify listings, manage stock, assist with new product launches and help with merchandising, promotions and order fulfilment.

Qualifications

• An interest in eCommerce and a willingness to learn about agricultural equipment.
• Good command of MS Office (Outlook, Excel, Word, PowerPoint).
• Detail oriented to ensure accuracy in product information.
• Strong verbal and written communication skills for product descriptions.
• Ability to take ownership of projects independently and in a team.
• Desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.

Responsibilities

• Create and coordinate product listings on Shopify, including descriptions and visuals.
• Ensure accurate technical information on product listings.
• Basic use of Canva and Photoshop for content.
• Organise merchandise range for eCommerce, including stock checks and new products.
• Manage website order fulfilment by coordinating with departments and suppliers.
• Assist with promotions, merchandising and ad hoc online tasks.
• Handle inbound customer enquiries via email, phone and chat.
• Coordinate returns/exchanges and claims across online channels.

Skills

Interest in eCommerce

MS Office proficiency

Attention to detail

Verbal and written communication

Ownership of projects

Willingness to learn equipment

Tools

Shopify

WordPress

Canva

Photoshop

ERP stock management

Job description

E-Commerce Assistant

place Swanland

Role overview

This is an exciting role for a candidate who is looking to start their career in a e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in co-ordinating of our eCommerce business working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job co-ordinating projects across a number of areas.

Working closely with the eCommerce Specialist, the successful candidate will assist with a variety of tasks such as stock management, website improvements, new product launches, and the full-scale customer service process from purchase to delivery.

As a business we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna and many more.

Hours of work: 08:00-17:00 Monday to Friday. 40 hours per week

Key Responsibilities

• Creating and co-ordinating product listings within our website via Shopify (including product descriptions and visual content)
• Ensuring correct technical information is accurate on product listings.
• Basic use of design tools (such as Canva & Photoshop).
• Organise our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range).
• Responsibility of website order fulfilment by liaising with the internal departments and suppliers.
• Support with ad hoc tasks related to the online store, including merchandising and promotions.
• Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.
• Co-ordinate all returns/ exchanges and claims on orders via our website and marketplace channels e.g. eBay.

Experience

Essential

• An interest in and an initial understanding of eCommerce.
• Good understanding MS Office systems (Outlook, Excel, Word, Powerpoint).
• Detail orientated to ensure accuracies in product information.
• Good level of verbal and written communication skills, including good grammar, to produce accurate and compelling product descriptions.
• A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.
• The ability to take ownership of projects independently and as part of the wider team.

Desirable

• Any experience or awareness of using different types of Agricultural, Turf and Ground Care equipment would be beneficial.
• Experience with website content management systems (Wordpress, Shopify or similar) would be beneficial.
• Knowledge or previous experience of stock management ERP systems.
• Previous experience in a supply chain, marketing or customer service led role would be advantageous.