Dynamics Support Analyst

Vector Resourcing Ltd.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Dynamics Support Analyst to enhance their core business applications. This pivotal role involves delivering exceptional operational support for Dynamics 365, including CRM and Finance functionalities. The successful candidate will manage support tickets, ensure timely resolutions, and facilitate system upgrades while collaborating with users and suppliers. If you have a passion for IT support and a knack for problem-solving, this position offers a fantastic opportunity to contribute to continuous improvement in a dynamic environment.

Qualifications

• Experience in providing 1st and 2nd line support for Dynamics 365.
• Knowledge of SQL and the software development lifecycle.

Responsibilities

• Provide operational support for Dynamics 365, managing support tickets effectively.
• Support upgrades and deployment of new features while ensuring SLA compliance.

Skills

Dynamics 365 Support

Operational Support

Issue Resolution

Data Administration

SQL

Software Development Lifecycle

Tools

Microsoft Dynamics CRM

F&SCM

Job description

We are searching for a Dynamics Support Analyst who will be crucial in supporting and maintaining core business applications. This role involves providing operational support for Dynamics 365 (CRM and Finance F&SCM), managing system upgrades, and working closely with users and suppliers to resolve issues and drive continuous improvement.

Responsibilities

1. Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed
2. Manage support tickets, ensuring timely resolution and SLA compliance
3. Perform data administration, reporting, and system security tasks
4. Support upgrades, testing, and deployment of new features
5. Proven experience in operational support for IT software, including 1st–3rd line support coordination
6. Working knowledge of Microsoft Dynamics CRM and F&SCM
7. Familiarity with SQL, databases, and the software development lifecycle
8. Experience with business application upgrades and managing third-party issue resolution