Dynamics CRM Architect

JR United Kingdom; Glasgow; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the UK seeks a skilled CRM Architect to spearhead the technical design and implementation of their CRM system. The ideal candidate will possess a strong understanding of MS Dynamics, excel at stakeholder management, and ensure successful company-wide adoption. This challenging role provides an opportunity to lead a talented team and make a significant impact on customer experience.

Qualifications

• Experienced CRM architect familiar with MS Dynamics.
• Proficient in dealing with stakeholders.
• Based in the UK and willing to travel occasionally.

Responsibilities

• Responsible for design and implementation of CRM solutions.
• Manage task responsibilities with a team of developers.
• Drive company-wide CRM adoption and maximize benefits.

Skills

Stakeholder Management

Technical Design

Hands-on Implementation

Education

Relevant Qualifications

Tools

MS Dynamics F&O

MS Dynamics CE

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect

The Architect must understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

• An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.
• Someone confident in handling stakeholders.
• You need to be based in the UK and willing to travel occasionally (about once a quarter).
• Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

• Caring about the customer (the CRM aims to improve customer experience and care).
• Caring about colleagues; the environment is inclusive and supportive.