Dynamics CRM Architect

JR United Kingdom; City of Edinburgh; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the UK seeks an experienced CRM Architect to drive the technical design and adoption of their CRM system. The role includes hands-on work and stakeholder interaction to enhance customer experience across the organization. Ideal candidates will possess expertise in MS Dynamics but relevant qualifications are not mandatory.

Qualifications

• Experience with MS Dynamics, especially F&O and CE.
• Experience in stakeholder handling.
• Relevant qualifications preferred but not essential.

Responsibilities

• Lead technical design and decision-making for CRM.
• Design and implement solutions for CRM adoption.
• Manage tasks with a team of D365 developers.

Skills

Stakeholder Management

Technical Design

Implementation

Education

Relevant Qualifications

Tools

MS Dynamics

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is functioning well. The goal now is to achieve business-wide adoption of the CRM.

The business is eager to do so, recognizing the benefits already being realized.

The Architect

Needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM's purpose is to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.