Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Worcester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading remote-first organization is looking for a Dynamics 365 Support Analyst with SC clearance to join their team. This hands-on role involves supporting a live D365 Customer Service system, troubleshooting issues, and providing user support. Ideal for those seeking immediate start opportunities with growth potential through contract extensions.

Benefits

3-month contract with potential extension

100% remote work

Enhances future contract prospects

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Active SC Clearance required.
• Experience supporting D365 ticketing environments.

Responsibilities

• Triage tickets and identify defects in a live system.
• Handle user administration and troubleshoot user issues.
• Communicate with both technical and non-technical users.

Skills

D365 Customer Service

1st and 2nd line support

Troubleshooting

Job description

Social network you want to login/join with:

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Client:

MS Talent

Location:

worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

Requirements:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and configuration issues, handle user administration, set permissions, and troubleshoot problems. You'll speak to users directly, resolve issues quickly, and escalate to 3rd line support when necessary. You'll work independently and communicate clearly with both technical and non-technical users.

What you get:

• 3-month contract, with potential extension
• 100% remote work
• SC-cleared role - enhances future contract prospects