Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Swindon; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organization is seeking a Dynamics 365 Support Analyst with SC Clearance for a hands-on contract role. Responsibilities include triaging tickets and providing first and second line support in a live Dynamics 365 environment. The role offers a 3-month contract, is extendable, and is 100% remote, enhancing future contract opportunities.

Benefits

3-month contract, extendable

100% remote work

SC-cleared role boosts future prospects

Qualifications

• Strong hands-on experience with D365 Customer Service required.
• Experience supporting D365 ticketing environments.
• Solid knowledge of D365 entities: Contact, Cases, Accounts.

Responsibilities

• Triage tickets, identify defects and config issues.
• Handle user administration, set permissions, troubleshoot problems.
• Communicate clearly with both tech and non-tech users.

Skills

Active SC Clearance

D365 Customer Service

1st and 2nd Line Support

Job description

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Dynamics 365 Support Analyst (SC Cleared), swindon, wiltshire

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Client:

MS Talent

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects