Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Shrewsbury; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading organisation is seeking a Dynamics 365 Support Analyst for a remote role in a live Dynamics 365 environment. The position requires SC Clearance and experience in customer service support, with responsibilities that include triaging tickets and managing user permissions. This contract offers a flexible duration and an opportunity to enhance future contract prospects.

Benefits

3-month contract, extendable

100% remote

Boosts future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.

Responsibilities

• Triage tickets and identify defects.
• Handle user admin, set permissions.
• Troubleshoot problems and communicate with users.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

User Administration

Troubleshooting

Job description

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Dynamics 365 Support Analyst (SC Cleared), shrewsbury

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Client:

MS Talent

Location:

shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects