Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Gloucester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organization is seeking a Dynamics 365 Support Analyst with SC Clearance to provide customer service support in a live environment. The role includes triaging tickets, identifying issues, user administration, and collaboration with both technical and non-technical stakeholders. Immediate start available for a hands-on contract in a dynamic team.

Benefits

100% remote work

Extendable contract

SC clearance boosts future contract prospects

Qualifications

• Active SC Clearance is mandatory.
• Proven hands-on experience with Dynamics 365 Customer Service.
• Experience in supporting D365 environments with ticket management.

Responsibilities

• Triage tickets and solve issues for users.
• Handle user admin and permissions in D365.
• Communicate with users for fast issue resolution.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

Active SC Clearance

User Administration

Job description

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Dynamics 365 Support Analyst (SC Cleared), gloucester

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Client:

MS Talent

Location:

gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects