Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Derby; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organization is seeking a Dynamics 365 Support Analyst with active SC Clearance. This hands-on role involves supporting a live D365 Customer Service system, triaging tickets, and providing 1st and 2nd line support. Ideal candidates will have strong knowledge of D365 entities and experience in customer support roles.

Benefits

3-month contract, extendable.

100% remote work.

Boosts future contracts with SC clearance.

Qualifications

• Active SC Clearance required.
• Strong experience with D365 Customer Service.
• 1st and 2nd line support knowledge needed.

Responsibilities

• Triage tickets and handle user administration.
• Troubleshoot and solve issues directly with users.
• Communicate effectively with both technical and non-technical users.

Skills

D365 Customer Service

SC Clearance

1st Line Support

2nd Line Support

Problem Solving

Job description

Social network you want to login/join with:

col-narrow-left

Client:

MS Talent

Location:

derby, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

col-wide

Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects