Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Cambridge; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organization seeks a Dynamics 365 Support Analyst for a 3-month SC-cleared contract. The role involves providing 1st and 2nd line support in a live D365 environment, troubleshooting user issues, and managing permissions. Perfect for those who thrive in hands-on support roles.

Benefits

100% remote

Contract extendable

SC clearance boosts future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• Experience in supporting D365 ticketing environments.

Responsibilities

• Triage tickets, identify defects, handle user administration.
• Troubleshoot problems and escalate to 3rd line when needed.
• Communicate effectively with both technical and non-technical users.

Skills

D365 Customer Service

1st and 2nd Line Support

User Administration

Troubleshooting

Job description

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Client:

MS Talent

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects