Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Leicester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organisation is seeking a Dynamics 365 Support Analyst with active SC Clearance for an immediate start. The role involves providing hands-on support for D365 in a live environment, including triaging tickets and resolving user issues swiftly. With a 3-month contract that is extendable and fully remote, this position is ideal for professionals wanting to enhance their D365 support experience in a live setting.

Benefits

100% remote

Extendable contract

Boosts future contract prospects

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.
• Solid knowledge of D365 entities - Contact, Cases, Accounts.

Responsibilities

• Triage tickets and identify defects and config issues.
• Handle user admin, set permissions, and troubleshoot problems.
• Communicate clearly with both tech and non-tech users.

Skills

SC Clearance

Dynamics 365 Customer Service

1st Line Support

2nd Line Support

Troubleshooting

Job description

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MS Talent

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Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects