Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Ipswich; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organisation is looking for a Dynamics 365 Support Analyst with SC clearance. This hands-on role involves supporting a live D365 Customer Service system, where you'll handle tickets, troubleshoot issues, and ensure user satisfaction. Ideal candidates will have strong D365 experience and the ability to work independently.

Benefits

3-month contract, extendable

100% remote work

SC-cleared role boosts future contract prospects

Qualifications

• Active SC Clearance required.
• Hands-on experience with D365 Customer Service necessary.
• Experience supporting D365 ticketing environments.

Responsibilities

• Triage tickets, identify defects and configuration issues.
• Handle user administration and set permissions.
• Communicate directly with users and escalate issues as needed.

Skills

D365 Customer Service

1st and 2nd line support

Troubleshooting

Job description

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Client:

MS Talent

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects