Dynamics 365 & LMS Tech BA for Education

Chartered Insurance Institute Group; Greater London; On-site; GBP 68,000 - 83,000; Full time

Job summary

Chartered Insurance Institute Group in the United Kingdom seeks a Technical Business Analyst to bridge business needs with technology, focusing on student and membership platforms.

You will lead requirements for MS Dynamics 365 and LMS, drive integrations, oversee data migration, and collaborate across stakeholders. This role demands strong analytical skills, formal BA experience, and comfort working in education or professional bodies.

Qualifications

• Five years’ experience as a Technical Business Analyst, preferably in education, membership, or professional body environments.
• Strong expertise in Microsoft Dynamics 365, including CRM/Customer Engagement, Power Platform, and related modules (BC/FO).
• Experience with market-leading LMS platforms such as Moodle, Canvas, Blackboard, Brightspace, or TalentLMS.
• Solid understanding of student, learner, and membership lifecycle management processes.
• Hands-on experience with integrations, API management, and data migration/transformation.
• Proven ability to produce high‑quality business requirements, user stories, and technical specifications.
• Strong analytical and communication skills with stakeholders; capable of bridging business and IT.
• Comfort with Agile delivery approaches (Scrum/Kanban) and tools like Azure DevOps or Jira.
• Professional certifications in BA/PM or Microsoft Dynamics 365; working knowledge of Power BI and SQL.

Responsibilities

• Define business requirements for MS Dynamics 365 and LMS platforms in collaboration with stakeholders.
• Analyse existing student/membership platforms and propose enhancements or new solutions to improve UX and efficiency.
• Conduct workshops, interviews, and surveys to capture processes and system needs.
• Translate business needs into functional/technical specifications including flows, use cases, and user stories.
• Support configuration, customization, and deployment of Dynamics 365 modules (CRM, Membership, Student Management).
• Coordinate with IT to ensure seamless integration between Dynamics 365, LMS, and third‑party apps.
• Help define API and data integration strategies for a unified student/member experience.
• Oversee data migration, system upgrades, and platform enhancements with vendors/developers.
• Develop and execute test plans, scripts, and acceptance criteria; perform UAT with stakeholders.
• Identify, document, and track defects and improvements; act as liaison between business, IT, and vendors.
• Support project planning, timelines, and deliverables; provide training and documentation for users.
• Monitor trends in edtech and membership platforms to drive innovation.

Skills

Stakeholder management

Requirements gathering

API management

System integration

Agile methods

Dynamics 365

Power Platform

Power BI

SQL

LMS platforms

Tools

Azure DevOps

Jira

Moodle

Canvas

Blackboard

Job description

Chartered Insurance Institute Group in the United Kingdom seeks a Technical Business Analyst to bridge business needs with technology, focusing on student and membership platforms.

You will lead requirements for MS Dynamics 365 and LMS, drive integrations, oversee data migration, and collaborate across stakeholders. This role demands strong analytical skills, formal BA experience, and comfort working in education or professional bodies.