Dynamics 365 Functional Consultant - Crm

Zenzero Solutions Ltd; Coventry; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Birthday off

Hybrid working

Enhanced pension

Training & certifications

Social events

Career progression

Job summary

Zenzero Solutions Ltd in Coventry is seeking a Dynamics 365 CRM Functional Consultant to join our Business Applications team. You will work with clients to understand challenges, design solutions, and deliver transformational outcomes using Dynamics 365 Customer Engagement and the Microsoft Power Platform.

This role involves workshops, requirements capture, configuring Sales and Customer Service modules, collaborating with specialists, and advising on best practices to maximise the Microsoft

Qualifications

• Proven experience delivering Dynamics 365 CRM in a functional consulting role.
• Strong knowledge of the Power Platform (Power Apps, Power Automate, Power BI, Copilot).
• Experience gathering business requirements and translating them into scalable solutions.
• Excellent stakeholder management and communication for both technical and non-technical audiences.
• Consultative mindset with a passion for using technology to drive business improvement.
• Knowledge of data integration and reporting is advantageous.
• Experience within a Microsoft Partner, consultancy, or managed services environment is desirable.

Responsibilities

• Lead workshops and engage with stakeholders to capture requirements and define solution roadmaps.
• Design and implement Dynamics 365 CRM and Power Platform solutions that solve real business challenges.
• Configure and optimise Dynamics 365 applications, including Sales and Customer Service modules.
• Work alongside technical consultants, developers, and project teams to deliver client outcomes.
• Create solution designs, process documentation, and functional specifications.
• Support clients through the full project lifecycle from discovery to deployment and adoption.
• Advise customers on Power Platform best practices, integration strategies, and future capabilities.
• Stay ahead of emerging Microsoft technologies and drive innovation across the customer base.

Skills

Dynamics 365 CRM

Power Platform

Requirements gathering

Stakeholder management

Consultative mindset

Data integration & reporting

Microsoft Partner experience

Job description

Zenzero is one of the UK's fastest-growing technology companies, recognised as a Top 8 Technology Company at the British Business Awards 2026, a Deloitte Best Managed Company, and named in the Sunday Times Hundred in both 2025 and 2026. As a Microsoft Solutions Partner across all six designations, we sit amongst the UK's top-tier Microsoft partners.

We're on a mission to help mid-market organisations unlock the full potential of technology through Managed IT, Cloud, Cyber Security, Data, AI, and Business Applications solutions. As a certified B Corp, we combine rapid growth with a genuine commitment to people, customers, and our communities.

The Role

We're looking for a passionate Dynamics 365 CRM Functional Consultant to join our growing Business Applications team. You'll work closely with clients to understand their business challenges, design innovative solutions, and deliver transformational outcomes using Dynamics 365 Customer Engagement and the Microsoft Power Platform.

This is an exciting opportunity to join a collaborative team at the heart of Zenzero's digital transformation practice, helping organisations streamline processes, improve customer engagement, and maximise the value of their Microsoft investment.

Responsibilities

• Lead workshops and engage with stakeholders to capture business requirements and define solution roadmaps.
• Design and implement Dynamics 365 CRM and Power Platform solutions that solve real business challenges.
• Configure and optimise Dynamics 365 applications, including Sales, Customer Service, and related modules.
• Work alongside technical consultants, developers, and project teams to deliver successful client outcomes.
• Create solution designs, process documentation, and functional specifications.
• Support clients through the full project lifecycle, from discovery and design through to deployment and adoption.
• Advise customers on Power Platform best practices, integration strategies, and future product capabilities.
• Stay ahead of emerging Microsoft technologies and help drive innovation across our customer base.

Requirements

• Proven experience delivering Microsoft Dynamics 365 CRM solutions in a functional consulting capacity.
• Strong knowledge of the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Copilot capabilities.
• Experience gathering business requirements and translating them into effective, scalable solutions.
• Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
• A consultative mindset with a passion for using technology to drive business improvement and transformation.
• Knowledge of data integration, reporting, and digital process design would be advantageous.
• Experience within a Microsoft Partner, consultancy, or managed services environment is desirable.
• Private Medical Insurance
• Generous annual leave plus your birthday off
• Flexible and hybrid working options
• Enhanced pension contributions
• Ongoing training and certification support
• Regular company social events
• Clear career progression opportunities

Why Join Zenzero?

At Zenzero, your progression is based on your impact and performance. We invest heavily in professional development, giving you the freedom to shape your own learning journey through training, mentoring, certifications, and dedicated development opportunities.

You'll work on meaningful projects across a broad range of industries, gaining exposure to senior stakeholders and the latest Microsoft technologies, while helping clients achieve measurable business value.