Dynamics 365 CRM Functional Consultant – Hybrid (London)

Cognizant; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Employee Assistance Program

Income Protection Cover

Death in Service Cover

Pension Plan with enhanced employeeCon

Flexible Working

Diversity & Inclusion

Job summary

Cognizant Microsoft Business Group’s Business Applications team is hiring a Microsoft Dynamics 365 CRM Functional Consultant to join us in a hybrid role based in London, with occasional client-site visits and travel about twice per week.

You will lead business discussions, map processes, write user stories, and collaborate with agile delivery teams on Dynamics 365 implementations, data integration work, and RFP responses.

Qualifications

• Experience with Dynamics 365 CE capabilities and extensibilities.
• Ability to lead business discussions for project discovery and process mapping.
• Experience in leading Agile discussions and writing user stories.
• Ability to write clear, testable user stories with acceptance criteria (Gherkin).
• Experience managing agile delivery teams and business analysts.
• Knowledge of Dynamics 365 design, configuration, and CRM platform.

Responsibilities

• Lead Dynamics 365 CRM implementations for Cognizant’s customers.
• Lead business discussions, map requirements, and refine product backlog.
• Develop user stories and acceptance criteria; support agile delivery.
• Coordinate data integration and migration activities with developers.
• Estimate project requirements and contribute to RFP responses.

Skills

Dynamics 365 CE

Functional Consulting

Bid Management

Team Management

Agile

Tools

Azure DevOps

Job description

Cognizant Microsoft Business Group’s Business Applications team is hiring a Microsoft Dynamics 365 CRM Functional Consultant to join us in a hybrid role based in London, with occasional client-site visits and travel about twice per week.

You will lead business discussions, map processes, write user stories, and collaborate with agile delivery teams on Dynamics 365 implementations, data integration work, and RFP responses.