Dynamic SME Relationship Manager - North

Allica Bank; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Full onboarding support and continued-

Flexible working

Hybrid working

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Family friendly policies includingenh

Job summary

Allica Bank is expanding its Relationship Management team to support established SME clients with expert guidance and digital tools. The Associate Relationship Manager will manage a portfolio of SME customers, deliver on lending targets, and cultivate trusted relationships with advisers and the business community.

You will collaborate with a Senior Relationship Manager, participate in events, and support growth through proactive prospect engagement and risk-aware portfolio management.

Qualifications

• Some B2B sales, account management and/or SME banking experience, with a clear interest in building a career in SME relationship banking and a passion for supporting SMEs to be more successful.
• Some experience of commercial lending and understanding / analysing financial accounts would be of benefit.
• Curious, proactive and keen to learn, with the motivation to develop lending, sales, risk management and portfolio management capability through formal training and on-the-job coaching.
• Confident engaging with customers, prospects and SME business advisers (including in person, via video call and by phone) asking great questions, following up consistently and building professional relationships.
• Good organisation and attention to detail, with the ability to manage customer information and requests, portfolio tasks and follow-up actions accurately and at pace.

Responsibilities

• Manage a portfolio of SME customers delivering outstanding customer service, building genuine and trusting relationships and develop a deep understanding of your clients' businesses and their ambitions.
• Deliver against a range of commercial targets including lending and new customer / deposit acquisition, as well as identifying and meeting a range of client needs through the provision of Allica products and services.
• Build a trusted external network with SME advisers and the wider business community. Leverage this network to generate new business opportunities for the bank, in addition to signposting your clients to external support and advice as appropriate.
• Maintain accurate CRM records, strong follow-up discipline and good control over customer, prospect and portfolio activity.
• Build strong, collaborative and productive relationships with your team and wider internal stakeholders to ensure customer needs are meet efficiently and any issues resolved quickly.

Skills

B2B sales

Account management

SME banking

Relationship banking

CRM tools

Data awareness

Communication skills

Problem solving

AI tools experience

Tools

CRM software

Data analytics tools

AI tools

Job description

Allica Bank is expanding its Relationship Management team to support established SME clients with expert guidance and digital tools. The Associate Relationship Manager will manage a portfolio of SME customers, deliver on lending targets, and cultivate trusted relationships with advisers and the business community.

You will collaborate with a Senior Relationship Manager, participate in events, and support growth through proactive prospect engagement and risk-aware portfolio management.