Relationship Manager - South Wales

Allica Bank

Cardiff

Hybrid

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Full onboarding support

Flexible working options

Pension contributions

Discretionary bonus

Private health cover

Life assurance

Enhanced maternity and paternity leave

Job summary

A leading financial technology firm is seeking a mid-senior level Relationship Manager in Cardiff. The ideal candidate will manage SME customer portfolios, originating lending opportunities while strengthening relationships. Responsibilities include understanding customer business aspirations, delivering local business plans, and providing excellent service. We value a strong background in commercial lending and impressive interpersonal skills. Allica Bank is committed to flexible working, demonstrating our belief in supporting our employees.

Qualifications

Proven track record in building lasting client relationships.
Strong understanding of SME banking and commercial lending.
Exceptional interpersonal and communication skills.
Evidence of successful new business generation.

Responsibilities

Manage a portfolio of SME customers, understanding their needs.
Originate lending opportunities from inquiry to completion.
Deliver local business plans and manage personal objectives.
Ensure excellent service for SME customers and prospects.
Contribute positively to Allica’s culture and values.

Skills

Relationship Management

Commercial Lending

Interpersonal skills

Customer Service

Business Development

Analytical Skills

Job description

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Our vision is to reimagine Relationship Banking for established SMEs, through the very best people, products and digital tools. We don’t pretend to have all the answers yet, and you will play a role in continuing to shape our offering.

Our Relationship Manager team was formed in 2022 and continues to grow with the Bank at pace. Providing every customer who opens an account with us with a Relationship Manager, to work alongside them and provide outstanding service, is core to our strategy.

In addition to providing outstanding service, our Relationship Managers build deep levels of understanding and trust with their customers, and get to understand their ambitions, goals and motivations. Allica Relationship Managers support their customers through the provision of appropriate Allica Bank products including Business Current Accounts, Savings Accounts, Commercial Loans, Asset Finance and Working Capital Facilities.

All Relationship Manager roles at Allica Bank carry a requirement for new business acquisition as we continue to build the bank. Where portfolios are held, they are built to allow capacity to do this. Relationship Managers will bring, and continue to build, a strong network of trusted SME advisors such as accountants, solicitors, business organisations and others (but not commercial finance brokers – these are looked after by our dedicated broker team). We expect our Relationship Managers to be recognised as valued partners and experts in business finance by their clients and in the communities they serve.

Principal Accountabilities

Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank services and through their own external networks
Originating SME lending opportunities for both existing and new customers from initial enquiry through to completion, including writing credit papers in line with Allica’s credit policy and appetite.
Delivering the business plan for your local area, and actively managing your objectives and personal development plan.
Making your colleagues proud that you represent Allica in your local area, by ensuring excellent service for local SME customers, prospects and advisors.
Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided.
Being a positive contributor to Allica’s culture, and always demonstrating the bank’s values
Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls.

Personal Attributes & Experience

Highly capable Relationship Manager and Business Developer with a long-term track record of building high-value, trust based and long-lasting referral relationships.
You will need to have a strong understanding of SME banking, which must include a background in commercial lending.
You will be able to demonstrate a history of exemplary level of service, and of maximising the value with prospects and customers.
You will be able to demonstrate a passion for SMEs, be a self-starter and bring an entrepreneurial mindset to your work.
You will have excellent interpersonal and communication skills together with evidence of strong career progression and/or outperformance.
You’ll be able to evidence an ability to work expertly with customers, colleagues and advisors to structure new lending proposals and write credit applications.
You’ll have a proven track record in providing excellent customer service, and in generating new income opportunities whilst effectively managing credit risk.
You’ll demonstrate an ability to analyse and review financial accounts and associated information.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Seniority level