Dynamic Shift Leader: People Growth & Guest Experience

Joe & The Juice; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

JOE & THE JUICE in the United Kingdom is seeking a dedicated Shift Manager to supervise daily operations, drive guest satisfaction, and uphold our high standards during busy service periods. You will lead a fast-paced team, train staff, and ensure smooth workflow and financial performance across shifts.

The role offers permanent, full-time hours and opportunities to grow within our people-centric culture. If you thrive in music-filled environments and enjoy turning a shift into a learning and

Qualifications

• Experience managing a fast-paced hospitality shift.
• Strong leadership and team development skills.
• Proven ability to deliver excellent guest experiences.

Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task-monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
• Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in-store guest feedback professionally.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type-in culture.

Skills

Leadership

Guest experience

Team supervision

Job description

JOE & THE JUICE in the United Kingdom is seeking a dedicated Shift Manager to supervise daily operations, drive guest satisfaction, and uphold our high standards during busy service periods. You will lead a fast-paced team, train staff, and ensure smooth workflow and financial performance across shifts.

The role offers permanent, full-time hours and opportunities to grow within our people-centric culture. If you thrive in music-filled environments and enjoy turning a shift into a learning and