Dynamic Service Advisor – High-Volume Auto Service

Omoda Solihull, Honda Solihull; Metropolitan Borough of Solihull; On-site; GBP 36,000; Full time

Job summary

An automotive dealership in Solihull is seeking a motivated Service Advisor to join their team. In this role, you will ensure high customer satisfaction, manage vehicle bookings, and liaise with workshop teams. Ideally, candidates will have customer service experience, but training is provided. This position offers a competitive salary with bonuses and various employee benefits, including holidays, pension, and discounts. If you're enthusiastic and dedicated to customer service, apply to be part of this growing team.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Free Parking / On-site Parking

Company Events

Qualifications

• Experience in a customer service role with targets.
• Ability to provide an excellent customer service experience.
• Knowledge of dealer management systems is advantageous.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop off to vehicle handover.
• Update customers with vehicle progress and authorise additional work.

Skills

Excellent customer service

Ability to build rapport

Organisational skills

Administrative skills

Job description

An automotive dealership in Solihull is seeking a motivated Service Advisor to join their team. In this role, you will ensure high customer satisfaction, manage vehicle bookings, and liaise with workshop teams. Ideally, candidates will have customer service experience, but training is provided. This position offers a competitive salary with bonuses and various employee benefits, including holidays, pension, and discounts. If you're enthusiastic and dedicated to customer service, apply to be part of this growing team.