Dynamic Reablement Scheduler for Home Care Visits

West Northamptonshire Council; Northampton; On-site; GBP 26,000 - 34,000; Full time

Job summary

West Northants Council is seeking a highly organized Scheduler to join the Reablement Service on a fixed-term contract until 15 November 2027. The role focuses on coordinating staff rotas, allocating visits, and communicating with frontline teams to ensure timely, efficient service delivery.

You will balance priorities in a fast-paced environment, maintain records, and use multiple systems to support day-to-day operations.

Qualifications

• Experience in administration, scheduling, coordination or customer service.
• NVQ Level 2 qualification in Business Administration, Customer Service or related subject.
• Knowledge of Reablement services and scheduling software is beneficial.
• GDPR and information governance knowledge would be advantageous.

Responsibilities

• Coordinate staff rotas and allocate visits to ensure efficient service delivery.
• Respond to service changes and use resources effectively.
• Liaise with frontline colleagues, managers and partner services to support scheduling.
• Update schedules and monitor staffing availability across systems.
• Work 33.5 hours per week in a fully office-based role at Ecton Brook, NN3.

Skills

Scheduling

Administration

Customer service

Attention to detail

Education

NVQ Level 2 in Business Administration or related

Tools

Scheduling software

Job description

West Northants Council is seeking a highly organized Scheduler to join the Reablement Service on a fixed-term contract until 15 November 2027. The role focuses on coordinating staff rotas, allocating visits, and communicating with frontline teams to ensure timely, efficient service delivery.

You will balance priorities in a fast-paced environment, maintain records, and use multiple systems to support day-to-day operations.