Reablement Scheduler

West Northamptonshire Council; Northampton; On-site; GBP 26,000 - 34,000; Full time

Job summary

West Northants Council is seeking a highly organized Scheduler to join the Reablement Service on a fixed-term contract until 15 November 2027. The role focuses on coordinating staff rotas, allocating visits, and communicating with frontline teams to ensure timely, efficient service delivery.

You will balance priorities in a fast-paced environment, maintain records, and use multiple systems to support day-to-day operations.

Qualifications

• Experience in administration, scheduling, coordination or customer service.
• NVQ Level 2 qualification in Business Administration, Customer Service or related subject.
• Knowledge of Reablement services and scheduling software is beneficial.
• GDPR and information governance knowledge would be advantageous.

Responsibilities

• Coordinate staff rotas and allocate visits to ensure efficient service delivery.
• Respond to service changes and use resources effectively.
• Liaise with frontline colleagues, managers and partner services to support scheduling.
• Update schedules and monitor staffing availability across systems.
• Work 33.5 hours per week in a fully office-based role at Ecton Brook, NN3.

Skills

Scheduling

Administration

Customer service

Attention to detail

Education

NVQ Level 2 in Business Administration or related

Tools

Scheduling software

Job description

The Reablement Service supports adults across West Northamptonshire to maintain their independence and continue living safely in their own homes. Behind every successful visit is a dedicated Scheduling Team, working closely with frontline staff and managers to ensure services are delivered efficiently and effectively.

Our Schedulers play a crucial role in coordinating staffing resources, managing daily schedules and responding to changing service demands. Their work helps ensure residents receive the right support at the right time, making a real difference to people's lives every day.

This is a busy, fast-paced environment where no two days are the same. If you enjoy organising people, solving problems and adapting to changing priorities, you'll thrive as part of our team.

What will you be doing?

We are looking for a highly organised and proactive Scheduler to join our Reablement Service on a fixed-term contract until 15 November 2027.

In this role, you will be responsible for coordinating staff rotas, allocating visits, responding to service changes and ensuring resources are utilised effectively. You'll liaise regularly with frontline colleagues, managers and partner services, providing an efficient and responsive scheduling function that supports the smooth delivery of services across the community. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, balancing competing priorities and making a real contribution to the delivery of frontline services.

This role requires someone who can balance competing priorities, maintain accurate records and communicate confidently with a wide range of people. You'll be using a variety of systems to update schedules, monitor staffing availability and support the day-to-day operation of a busy service.

Working 33.5 hours per week (inc Bank hols), this fully office-based role at Ecton Brook, NN3.

is an integral part of our operational team. The position operates on a 4-week rolling rota, including alternate weekend working, with shifts worked between 7:00am and 5:30pm (staggered start times, from 7:00am to 9:00am).

A highly organised, resilient and proactive individual with the ability to effectively prioritise competing demands, who thrives in a busy, fast-paced environment and takes pride in delivering excellent customer service. Experience in administration, scheduling, coordination or customer service would be beneficial, along with the ability to manage multiple tasks whilst maintaining a high level of accuracy and attention to detail.

Adaptable and calm under pressure, with the ability to respond positively to changing priorities and identify practical solutions to operational challenges.

Previous experience of workforce scheduling, rota management or working within Adult Social Care, Health Services or Local Government would be advantageous. Knowledge of Reablement services, scheduling software, GDPR and information governance would also be beneficial, as would an NVQ Level 2 qualification in Business Administration, Customer Service or a related subject.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.