Reablement Scheduler - Coordinate Life-Changing Home Visits

West Northamptonshire Council; Northampton; On-site; GBP 20,000 - 28,000; Part time

Job summary

West Northamptonshire Council is seeking a proactive Scheduler for the Reablement Service in Northamptonshire. The role is fixed-term until 15 November 2027 and office-based at Ecton Brook (NN3), 33.5 hours per week with a 4-week rolling rota and alternate weekends.

You will coordinate staff rotas, allocate visits, respond to service changes and ensure resources are used efficiently. Training is provided and the role requires strong organisation and communication skills in a busy environment.

Qualifications

• Experience in administration, scheduling, coordination or customer service.
• Knowledge of Reablement services, scheduling software, GDPR.
• NVQ Level 2 qualification in Business Administration, Customer Service or related.

Responsibilities

• Coordinate staff rotas and allocate visits.
• Respond to service changes and manage schedules.
• Liaise with frontline staff, managers and partner services.
• Maintain accurate records and monitor staffing availability.

Skills

Scheduling

Administration

Customer service

GDPR

Communications

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Tools

Scheduling software

Job description

West Northamptonshire Council is seeking a proactive Scheduler for the Reablement Service in Northamptonshire. The role is fixed-term until 15 November 2027 and office-based at Ecton Brook (NN3), 33.5 hours per week with a 4-week rolling rota and alternate weekends.

You will coordinate staff rotas, allocate visits, respond to service changes and ensure resources are used efficiently. Training is provided and the role requires strong organisation and communication skills in a busy environment.