Dynamic Plant Hire Service Coordinator

NEOS Recruitment; Keston; On-site; GBP 40,000 - 50,000; Full time

Job summary

NEOS Engineering Recruitment are working with a well-established plant hire business to appoint an experienced Service Co-ordinator to join their engineering team in Orpington. This role will involve coordinating engineers, managing customer breakdowns and ensuring planned servicing and repairs are completed efficiently, with strong communication to customers and suppliers throughout the process.

You will be highly organised, able to manage multiple jobs, and familiar with plant machinery and

Qualifications

• Experience coordinating engineers, technicians or mobile service teams.
• Good understanding of plant, machinery or engineering maintenance.
• Experience dealing with b

Responsibilities

• Coordinating and scheduling engineers for planned servicing, maintenance and breakdown repairs.
• Taking customer breakdown calls and gathering accurate information on equipment faults.
• Allocating engineers based on location, availability, experience and equipment requirements.
• Managing engineer diaries and prioritising reactive and planned work.
• Monitoring outstanding jobs and ensuring repairs are progressed through to completion.
• Liaising with customers regarding engineer attendance, repair progress and timescales.
• Working closely with engineers to understand faults, parts requirements and repair requirements.
• Arranging parts and liaising with suppliers where required.
• Raising and updating job cards, work orders and service records.
• Ensuring engineering paperwork and service reports are completed accurately.
• Monitoring planned maintenance and servicing schedules across the hire fleet.
• Arranging external contractors or specialist support where required.l
• Maintaining accurate maintenance and repair records.
• Supporting the workshop and depot team to ensure equipment is maintained and available for hire.
• Providing a professional and responsive service to customers throughout the repair process.

Skills

Plant hire experience

Construction equipment

Fleet maintenance

Organised

Job description

NEOS Engineering Recruitment are working with a well-established plant hire business to appoint an experienced Service Co-ordinator to join their engineering team in Orpington. This role will involve coordinating engineers, managing customer breakdowns and ensuring planned servicing and repairs are completed efficiently, with strong communication to customers and suppliers throughout the process.

You will be highly organised, able to manage multiple jobs, and familiar with plant machinery and