Dynamic Office & Client Services Coordinator

Pear Recruitment; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Pear Recruitment in London is seeking an Office Administrator / Customer Service Co-ordinator to join a busy property maintenance team. Based in Wood Green, you will handle calls, emails, appointments, invoicing and filing, while ensuring excellent service to tenants, landlords and agents.

Training will be provided; you will use our internal booking system and coordinate with engineers and suppliers to keep jobs on track and records accurate.

Qualifications

• Experience in office administration or customer service.
• Strong communication skills and attention to detail.
• Proactive and able to multitask.

Responsibilities

• Answer incoming telephone calls professionally.
• Respond to customer emails promptly.
• Book appointments for engineers and contractors.
• Create and manage jobs using our internal booking system.
• Record customer information and job note accurately.
• Send booking confirmations, reminders and engineer ETA notifications.
• Liaise with tenants, landlords, estate agents and suppliers.
• Reschedule appointments where required.
• Monitor engineers' diaries and assist with scheduling.
• Upload photographs, quotations and documentation.
• Raise quotations and invoices (training provided).
• Receive deliveries and organise stock.
• Order office supplies.
• Support the Operations Manager with day-to-day administration.
• Maintain accurate records and ensure Job progress efficiently.

Skills

Customer service

Administrative support

Telephone etiquette

MS Office / IT skills

Tools

Internal booking system

CRM software

Job description

Pear Recruitment in London is seeking an Office Administrator / Customer Service Co-ordinator to join a busy property maintenance team. Based in Wood Green, you will handle calls, emails, appointments, invoicing and filing, while ensuring excellent service to tenants, landlords and agents.

Training will be provided; you will use our internal booking system and coordinate with engineers and suppliers to keep jobs on track and records accurate.