Dynamic Internal Sales Assistant - Quotation & Upsell

HAYLEY DEXIS; Hereford; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Annual leave 23 days

Life assurance 2x salary

Healthcare schemes

Company pension

Wellness programmes

Uniform & PPE

Training & development through Hayley

Job summary

Hayley Dexis is seeking an Internal Sales Assistant to join our Hereford branch. You’ll handle incoming enquiries, respond to customer queries, and process orders, using the full suite of Microsoft Office applications daily.

You’ll proactively follow up on outstanding enquiries, prepare accurate quotations, and look for opportunities to upsell and add value, working in a small, busy team. This permanent, full-time role is 40 hours per week, Monday to Friday, with a competitive salary and

Qualifications

• Prior internal sales experience or experience within a customer service / administrative environment.
• Knowledge of MRO/Engineering products is desirable, however full training will be provided
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment
• Strong interest in learning our product range / engineering

Responsibilities

• Respond to incoming enquiries and customer queries.
• Process orders and prepare accurate quotations.
• Proactively follow up on outstanding inquiries and look for upsell opportunities.
• Use the full Microsoft Office suite (Excel, Word, Outlook, Teams).
• Collaborate with the team to deliver excellent customer service.

Skills

Internal sales experience

Customer service

Administrative environment

Negotiation skills

Communication skills

Self-motivation

Time management

Teamwork

Work under pressure

Product range interest

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Hayley Dexis is seeking an Internal Sales Assistant to join our Hereford branch. You’ll handle incoming enquiries, respond to customer queries, and process orders, using the full suite of Microsoft Office applications daily.

You’ll proactively follow up on outstanding enquiries, prepare accurate quotations, and look for opportunities to upsell and add value, working in a small, busy team. This permanent, full-time role is 40 hours per week, Monday to Friday, with a competitive salary and