Dynamic Games Host for Live Events & Guest Experience

Poolhouse Global Limited; Greater London; Hybrid; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Free Health Assured EAP membership (cг

Perks and Discounts platform

Monthly Employee rewards

Medical Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of您的跨

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Job summary

Poolhouse Global Limited is seeking a Games Host at our London location (Liverpool Street). You’ll be the friendly face who welcomes groups, explains game rules with clarity, and keeps energy high while coordinating food and drinks.

You’ll troubleshoot minor tech issues, ensure every guest feels included, and help deliver memorable, well-hosted experiences. Previous hospitality or customer-facing work is preferred, with a natural, engaging personality.

Qualifications

• Experience in hospitality or customer-facing roles.
• Confidence speaking to groups and presenting clearly.
• Interest in cue sports (pool/snooker) is a plus but not essential.
• Theatre, performance, or hosting experience is a plus but not essential.
• A natural people person — confident, approachable, and universally likeable.
• Excellent communicator with strong presentation and hosting skills.
• Comfortable with technology.
• Knowledgeable in our food and drinks products, provide excellent recommendation to guests and is natural at selling.
• Organised and proactive in coordinating food, drinks, and event flow.
• Adaptable, resilient, and able to read the room.
• Works well as part of a team, embodying Poolhouse values in every interaction.

Responsibilities

• Welcome groups warmly, register teams on tech kiosk to start the play, and explain game rules clearly and engagingly.
• Host and facilitate events, ensuring everyone feels included and enjoys themselves.
• Troubleshoot small tech issues quickly and calmly, keeping games running smoothly.
• Take the lead on service, supporting the waiting team and ensuring a smooth and consistent guest experience.
• Coordinate food and drinks service for groups, working with the bar and kitchen teams.
• Keep energy levels high and adapt your style to the mood of the group.
• Monitor guest experience throughout, checking in to resolve issues before they become problems.
• Support wider team goals by stepping in wherever needed.
• Ensure your workspace is clean, all equipment kept in good working condition, all daily duties are actioned.

Skills

Hospitality experience

Public speaking

Hosting experience

Communication

Tech comfortable

Team player

Eye for detail

Customer focus

Job description

Poolhouse Global Limited is seeking a Games Host at our London location (Liverpool Street). You’ll be the friendly face who welcomes groups, explains game rules with clarity, and keeps energy high while coordinating food and drinks.

You’ll troubleshoot minor tech issues, ensure every guest feels included, and help deliver memorable, well-hosted experiences. Previous hospitality or customer-facing work is preferred, with a natural, engaging personality.