Dynamic Floating Ward Clerk — Patient Admin & Support

East And North Hertfordshire Nhs Trust; Stevenage; On-site; GBP 23,000 - 26,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is recruiting a Band 3 Floating Ward Clerk to support inpatient ward administration across the Ward Clerk Pool. The role emphasizes accurate data entry, reception duties and general ward support within a vibrant team.

This post involves backfilling for sickness and leave, processing referrals, and deputising for the supervisor when required. A proactive, patient‑facing individual with strong IT and communication skills will thrive in this setting.

Qualifications

• Basic general education and IT literacy.
• English and Maths proficiency.
• Word processing and computer literacy.
• Clear and polite telephone and verbal communications.
• Ability to work closely with all grades of staff.
• Dealing with enquiries and prioritising work.
• Adaptability and ability to cope under pressure.
• Desirable NHS experience or medical terminology knowledge.

Responsibilities

• Data entry of confidential information onto the computerised database with high accuracy.
• Provide high‑quality reception by greeting visitors and supporting ward operations.
• Backfill sickness, annual leave and other absences.
• Process Ex Ward referrals across teams and support the ward clerk pool.
• Depute for the supervisor in their absence.

Skills

Strong PC skills

Motivation and initiative to work solo

Accuracy in relaying messages

Politeness and approachability

Confidentiality and adaptability

Coping under stress

Multi-tasking ability

Education

Basic general education

English & Maths

Word processing & computer literacy

Tools

Lorenzo's patient system

Job description

East and North Hertfordshire Teaching NHS Trust is recruiting a Band 3 Floating Ward Clerk to support inpatient ward administration across the Ward Clerk Pool. The role emphasizes accurate data entry, reception duties and general ward support within a vibrant team.

This post involves backfilling for sickness and leave, processing referrals, and deputising for the supervisor when required. A proactive, patient‑facing individual with strong IT and communication skills will thrive in this setting.