Dynamic F&B Assistant: Elevate Service & Upsell

Burhill Group Limited (BGL); Milton Keynes; On-site; GBP 19,000 - 23,000; Full time

Job summary

Burhill Group Limited (BGL) is seeking a Food & Beverage Assistant in Milton Keynes to support the set-up, maintenance and operation of the F&B department. You will assist customers with orders, inform them of specials and menu changes, and help maximise sales across the department and club.

You will greet guests by name when possible, process orders, serve a range of drinks, ensure timely service, maintain hygiene and assist with opening/closing duties.

Responsibilities

• Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
• Reviews daily bookings, functions sheets, table reservations etc.
• Greets customers utilising name where possible. Offers customers menu and informs specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service.
• Effectively up sells other items on menu, ie: appetisers, desserts, mixed drinks, wine, coffee, etc.
• Process orders through the ESP/check order system and serve as appropriate.
• Checks orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
• Provide prompt service for all orders.
• Clear tables and bar as customers are finished and suggests further sales.
• Totals bill and accept payments and process through ESP system.
• Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean by mopping floor, vacuuming carpet, scrubbing sinks, wiping mirrors and counters thoroughly in a timely fashion.
• Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.
• Completes opening and closing procedures as per shift.
• * Complies with BGL personnel policies and procedures and health and safety procedures.
• To undertake any further duties as requested by the management.
• We expect all our staff to strive to: Maintain open and honest communication with our customers and staff, both internal and external, at all times.

Job description

Burhill Group Limited (BGL) is seeking a Food & Beverage Assistant in Milton Keynes to support the set-up, maintenance and operation of the F&B department. You will assist customers with orders, inform them of specials and menu changes, and help maximise sales across the department and club.

You will greet guests by name when possible, process orders, serve a range of drinks, ensure timely service, maintain hygiene and assist with opening/closing duties.