Senior Automotive Aftersales Advisor

Charles Hurst Group Ltd; Belfast City District; Presencial; GBP 32.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual leave increases with service

Enhanced family leave (maternity/adopt

Techscheme discounts

Eyecare vouchers

Smart Health GP access

Dental insurance

Life assurance

Gym discounts

Travel insurance

Descripción de la vacante

Charles Hurst Belfast Land Rover is seeking an experienced Senior Service Advisor to join our Aftersales Team in Belfast. This permanent, full-time position offers a base salary of £32,000 per year with a bonus opportunity of up to £6,000.

You will manage MOTs, servicing, and repair bookings, guide customers on warranty coverage, upsell where appropriate, and coordinate with the Aftersales team to optimise workshop capacity. Training and progression pathways are provided.

Formación

• Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level.
• Strong communication skills with the ability to build rapport quickly.
• Confidence in explaining technical information in a clear and customer-friendly way.
• Experience using Kerridge/ADP or similar dealer management systems.
• A proactive, organised approach with the ability to work independently and as part of a team.
• A genuine passion for customer service and the automotive sector.

Responsabilidades

• Managing customer bookings for MOTs, servicing, and repair work
• Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
• Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
• Handling a high volume of customer interactions across phone, email, and online booking platforms
• Keeping customers updated on progress, turnaround times, and any additional work required
• Maintaining accurate customer records and ensuring all systems are updated promptly
• Supporting junior team members and contributing to a positive, high-performing service environment

Conocimientos

Service advisor experience

Strong communication

Explain technical info clearly

Kerridge/ADP experience

Proactive and organized

Customer service passion

Herramientas

Kerridge/ADP

Descripción del empleo

Charles Hurst Belfast Land Rover is seeking an experienced Senior Service Advisor to join our Aftersales Team in Belfast. This permanent, full-time position offers a base salary of £32,000 per year with a bonus opportunity of up to £6,000.

You will manage MOTs, servicing, and repair bookings, guide customers on warranty coverage, upsell where appropriate, and coordinate with the Aftersales team to optimise workshop capacity. Training and progression pathways are provided.