Senior Automotive Service Advisor - Aftersales Lead

Charles Hurst Group; Belfast City District; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries with structured

Generous annual leave with service

Enhanced family leave (maternity/pat

Techscheme for discounted technology

Eyecare vouchers

Smart Health – GP access

Dental insurance

Critical illness cover

MyView PayNow

Free will writing services

Flexible life assurance

Discounted gym memberships

Travel insurance

Home and technology vouchers

bYond card discounts

Job summary

Charles Hurst Belfast Land Rover is seeking a Senior Service Advisor to join the Aftersales Team. You will manage customer bookings for MOTs, servicing and repairs, provide warranty guidance, and upsell where appropriate.

You will drive performance and support a high-quality service experience from arrival to handover. The ideal candidate has senior-level service advisor experience in the automotive sector, excellent communication skills, and a proactive, organized approach.

Qualifications

• Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level.
• Strong communication skills with the ability to build rapport quickly.
• Confidence in explaining technical information in a clear and customer-friendly way.
• A proactive, organised approach with the ability to work independently and as part of a team.

Responsibilities

• Managing customer bookings for MOTs, servicing, and repair work.
• Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services.
• Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes.
• Handling a high volume of customer interactions across phone, email, and online booking platforms.
• Keeping customers updated on progress, turnaround times, and any additional work required.
• Maintaining accurate customer records and ensuring all systems are updated promptly.

Skills

Senior service advisor experience

Automotive industry experience

Customer service excellence

Communication skills

Job description

Charles Hurst Belfast Land Rover is seeking a Senior Service Advisor to join the Aftersales Team. You will manage customer bookings for MOTs, servicing and repairs, provide warranty guidance, and upsell where appropriate.

You will drive performance and support a high-quality service experience from arrival to handover. The ideal candidate has senior-level service advisor experience in the automotive sector, excellent communication skills, and a proactive, organized approach.